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Shipping & Returns

Shipping

Typically, orders ship the business day after the order has been placed provided the item(s) are in stock. Any items that cannot be shipped within three days are considered back-ordered. We ship Monday through Friday; orders received on weekends or holidays will be processed the next business day.  Please be patient during high volume periods, as shipping times can vary. 

We cannot ship to Post Office Boxes, a street address is required.

Rush orders (Next Day Air, 2nd Day Air, and 3 Day) will be placed on top priority.

Orders may be drop shipped out of several warehouses around the USA. We will drop ship out of the closest warehouse to insure low time in transit.

Orders will be shipped via UPS. Some drop shipments and five dollar shipping orders will be shipped via FedEx, USPS, or other carrier. Tracking numbers will be provided on most orders. Tracking numbers are not available on some drop shipments.

All orders receive email confirmation of shipment and are updated on the Order Status page.

 

Order Verification

Ammo Bros. takes the security of our customers' financial information very seriously. All orders regardless of payment method are subject to our order verification process. By limiting fraudulent transactions and verifying order information ahead of time, we are able to provide consistently low prices and superior service, while maintaining the security of the ordering process and limiting unnecessary expenses. Please be aware that there may be a slight delay in the processing of your order while the order details are being verified.

Ammo Bros. reserves the right to validate any order through a variety of tools and methods available to us. Ammo Bros. may require additional information from the customer in order to confirm that all received information is verifiable and legitimate prior to clearance. Orders will not be processed prior to being confirmed valid.

 

Return Policy

Customer service is a priority at Ammo Bros.  If you are not satisfied with your order we will do our best to correct any situation to your satisfaction.  Due to costs involved with returning products, it is always best to contact us with any questions you may have about our products prior to placing an order.

All products are new unless specifically mentioned otherwise and covered under the Manufacturer’s warranty.  Product defects must be handled by contacting the manufacturer directly. 

·         No returns will be accepted without prior approval from Ammo Bros.  Please contact us via email at internet.sales@ammobros.com to receive an RMA number.  No returns will be accepted without an RMA number.

·         All returns must be arranged within 10 days of product delivery.

·         A 20% restocking fee will be charged for all returned items.

·         All returns must be unopened and in the original packaging.  All accessories, documentation and registration cards must be included with the return.

·         Shipping charges for product returns are non-refundable.  We will not accept COD or damaged packages.

·         We suggest using insurance and a tracking number when returning product.

·         Cancellations- Order cancellations will incur a 20% cancellation fee.  An order is considered cancelled if request is received prior to shipment of the order.

·         Firearm Returns- Firearms cannot be returned unless found to be defective or damaged during shipment.  Please inspect your firearm thoroughly at your transfer dealer and contact us for return prior to transferring the firearm into your name.  No returns will be accepted for firearms after the transfer is complete from the dealer to the buyer.  After the transfer of a firearm, any warranty issue will need to be addressed with the firearm manufacturer.

Returns must be sent to:

Ammo Bros. Internet Sales
ATTN RETURNS RMA #
15979 South Piuma Ave

Cerritos, CA 90703

 

 

Out of Stocks and Backorders

We try our best to have everything in our online catalog available 100% of the time; however we do run out of some items from time to time. If an item you order is out of stock, you will be notified within three business days of your order. Items are considered out of stock if they cannot ship within three business days. It is your choice to either cancel the order before we fully process it and nothing will be charged to you, or you may choose to backorder the item.

To place a backorder simply email us at internet.sales@ammobros.com. Backorders are charged 100% up front and shipped immediately upon receiving the item in stock. You may cancel the backorder at any time; however you will be charged a 15% backorder cancellation fee. We do not always have a reliable ETA on backorders. Understand that we are at the mercy of the manufacturer to actually get more products to us, and we always do our best to get the products to you in a timely manner.

We may have other equivalent products available that are not listed on the website due to continually changing product lines. You may call or email and we will always do our best to help find you what you need.

 

Shipping Fees

Ground shipping is guaranteed to be delivered within 14 days. It is normally less than five days, but can take up to 14 days. We reserve the right to use any shipping provider for these orders. Shipping price listed online is not applicable on some oversize items, in this case actual shipping via the lowest cost carrier will be charged.

 

Order Changes

Once you submit your order to Ammo Bros. and it has been processed and shipped we cannot change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy.

 

Refunds

Refunds will be issued in the same manner in which original payment was made (i.e. credit card purchases will be returned in the form of a credit to the original card account).  Fees charged by a dealer transferring a firearm to the end consumer will not be refunded for any reason.  These transactions are at the full risk and expense of the consumer.

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